Return/Exchange/Missing Items
For any concerns on your items, please complete an Incident Report at sales@lovefreelyinitiative.com
Our team will contact you within 24 hours or the next business day.

What are the effective supporting documents I can submit as evidence for my refund/return request?
Ordered product(s) with issues: 
Photo or video of the item/s showing and/or describing the issues upon receipt. A detailed explanation/description of the problem will help the investigation reach a strong and definitive decision. Effective supporting documents will vary according to your selected reason for return/refund.
Below are the detailed lists of evidence needed based on the reasons you are selecting: 
Parcel not delivered:
Buyer doesn’t need to provide any evidence. The investigation will be between the Logistics Provider. Buyers may be required to submit a photo of 1 valid government ID as needed.
Damaged item:
[Required] Photo(s) and/or video of the product, showing physical damage (e.g. cracks, defects) [Required] Photo or video showing the air waybill attached to the parcel before opening. Make sure that the Air Waybill (AWB) is readable.
Leakage/Defect Protection:
“If your perfume bottle arrives damaged or leaks within 3 days upon delivery, we’ll replace it free of charge.